Direct Tv
Roof Drilled by Installer, Missed Visits, $290 Withdrawn

We live in a condo run by an HOA (Home Ownership Association). We called Direct TV to see if it was possible to have their service.

Their professional came to our location to see if it was possible. When the professional showed up, I handed him our lease agreement, which said you cannot attach anything to the exterior of the building!

I left the professional alone so he could assess the situation while I attended to my 2-year-old son. About 10 minutes went by, and I heard him drilling on the roof.

I ran out and asked him what he was doing. He told me that this is the only way. I asked him if he had read the lease agreement I gave him. He said yes, that this happens all the time and not to worry, besides it was already installed.

Needless to say, a couple of months went by and our roof was leaking! The HOA came out to fix the roof. They told me it was leaking because the professional did not seal the hole he drilled in the roof.

We then called Direct TV to come remove their equipment from the building. We set up three appointments in a 2-month period in which they never showed up, charging us each time!

The fourth time, Direct TV finally showed up! Two supervisors and one tech said that the professional should not have installed the equipment. The professional who installed the equipment had been fired because he had now done this to numerous people.

So now we had to write a letter to cancel service so Direct TV wouldn't keep charging us. After the first letter, Direct TV did not let us cancel. They charged us again! After the second letter, they decided to release us from the contract, because of one phrase, "line of sight."

We thought it was all over! Until the next month, when they decided to take $290 out of our account without any warning! That $290 is the total of what we would have paid if it had been possible to keep Direct TV through the contract. So why did we have to cancel the contract if they were going to just take the money anyhow?

Because of all this, we have now bounced 2 checks, and my wife is about to lose her job at a credit union. We need help. I don't want anybody to ever be taken advantage of like this again!!!

Company: Direct Tv
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550
Phone: 3109645000

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