T-Mobile
Rep Offered Trial Data Add-On, Contract Extended to 2014 Without Authorization

To Whom it may Concern

Have been with T - Mobile for over ten years and have learned that some of the customer service reps always try to push one thing or another on you. I bought two my touch 4G cell phones on January 19th and was committed to a two year contract which would end on January 19th. While ordering a new handset through my insurance protection with T - Mobile, Once again a customer service rep offered me a promotional additional 5 Gigs for my data package for a 30 day trial and if I wanted it to keep it would cost an additional 16.99. I asked if this would affect my current plan. The rep said " NO" at no time did I authorize any upgrade to extend my contract to 2014. I am waiting for my contract to end on 2013

Company: T-Mobile
Country: USA

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