T-Mobile
Dropped Calls and Lost Coverage Across Three Phones Before Switching Carriers

Tmobile coverage dropped significantly between September and December. I started dropping calls in my house which was not a problem before. Driving on I5 from Aurora to Beaverton I would drop call in a dozen places (four between Aurora and Willsonville). I called for help and the first CS rep said that it was my phone or my sim card. There were three phones on my service and all three had the same problem. All SIMs were issued by Tmobile and there were three different models by two different manufactures (one was a Motorola Razer). The only thing in common with all phones were the wireless network. Their coverage significantly dropped.

I called CS on DEC26 and they had a recording saying there were not taking any calls. I called the store that we got service from and they said it was our phones, our SIMS, and our houses (two different locations) that was causing the problem. They gave me the special insiders number to contact internal tech support. I again got a recording stating they were not taking calls at this time. I do not have a land line so my mobile phone is my primary phone. I had to have reliable service I moved my number to Verizon and am starting a lawsuit to fight the $600 early termination fees. Changing their service coverage changes the contract.

Company: T-Mobile
Country: USA
State: Oregon
City: Hillsboro

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