T-Mobile
Call Center Agent Fired for Replacing Razr Phone, Cites Poor Coverage

Tmobile has cheap refurbished phones that do not last and very poor coverage in most areas. As a call center tech support agent I have lied to the public and endlessly listened to call after call about poor quality of phones
and coverage issues. Today I was fired for doing a handset replacement for a customer who had a motorola razor 3 because the lcd screen had went blank
I was trained to please the customer and I would do everything I could to make your handset replaceable, how do you expect to troubleshoot a phone when menu keys are not visible? Oh well, the public will eventually get tired of refurbished phones and no coverage. T-mobile will eventually get ying-yang!!!

Company: T-Mobile
Country: USA
State: North Carolina
City: Rocky Mount

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