T-mobile
Service Unavailable at New Home but $400 Fee Demanded to Leave Contract
- 05-03-2012
- 14
My family has been loyal T-mobile customers for several (over eight) years, and have put up with lousy service several times. I move frequently for my job and we have had problems before when living in Virginia. For two years in Williamsburg, Va. We had to walk about 100 yards from our house to make a phone call. Now we are living in Purcellville Va. And cannot make a call from our house, or anywhere near it. We asked them to see if they could ameliorate the problem.
They looked into it and decided that was not possible. I then asked if they could split the disconnect charges with us, since we had just moved into an area with no/no service. Even though, we did not live in the wilderness - - Verizon has great coverage here and we even have a Verizon air card for our internet. T-mobile refused to give us any break at all, and want to charge us $400.00 to drop service. We will move again, and it might be into an area with great T-mobile coverage - - but now I will never accept T-mobile coverage again.
Company: T-mobile
Country: USA
Site: tmobile.com