T-Mobile
Constant Dropped Calls Despite Replaced Phones and SIM Cards

I have had T Mobile coverage since November after having AT&T service, which was really no service! Since November I have had my Blackberry replaced twice for a total of three phones (refurbished no doubt), two SIM card replacements and I drop calls all the time! Upon going through all their "trouble tickets", customer service and local store assistance (which was none at all), I was told my phone did not have problems. I could not even sit in my living room and carry on a conversation. My calls would drop and give me a "call failed" more times than I can count. On my last attempt, I was informed by T Mobile 611 to call from a landline. I went into my local store to do just that and was told I had to give them detailed information on my "failed" calls; whom I was speaking to, time, date, who their carrier was, etc... I had been complaining about this for MONTHS and this was the first time I had been requested to do just that. They knew my location, they have my home address and I was having problems there... All the time, getting the run around. I asked to early terminate of my contract and move to Verizon, they refused, so I will get an attorney, break the contract and NOT pay for that! I was told by the Verizon store that AT&T and T Mobile use the same network which explains why I have had such poor service from both. I even spoke with a fellow in my apartment complex who had the same problem. We both had to go onto our balconies to have a phone conversation. Not acceptable! I think a class action suit should be filed. I am switching to Verizon and will fight T Mobile, tooth and nail, to not be charged for breaking the contract... Since they broke theirs... Having phone service! Do not get t mobile!

Company: T-Mobile
Country: USA
Address: Sam Furr Highway
Site: t-mobile.com

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