Home Depot
$500 gift card denied on $2000 online power tool order

Home Depot had a big power tool promotion in March of this year, offering gift cards in amounts based on how much you spent during their power tool sale. We made the mistake of falling for this scam. We spent over $2000.00 on power tools which, according to their offer, earned us a $500.00 gift card.

After waiting the 8-week period, we sent an e-mail to ask where our gift card was. No response. My wife called the customer service line and was put on indefinite hold. She finally got to talk to a real person and was told that when we sent in the rebate paperwork, we were missing some items. The next day she was told that the gift card office had been moved to a new location and the paperwork would have to be re-sent. The next day she was told that all of her paperwork was in and that they would process the gift card immediately. We received several confirmations by e-mail that it was in the progress stage.

After waiting several more weeks, she contacted them by phone today and was told we would get no gift card because we bought the tools from Home Depot online and did not go to the store to purchase them. I am confused! Did I or did I not purchase the tools Home Depot advertised in their flyer? I think I did.

This company is run by a roving bunch of con artists. They are making customers jump through hoops and not paying out what they promise in their advertisements.

Today we cancelled our Home Depot account. It is the blue store down the road from now on.

Company: Home Depot
Country: USA
Site: homedepot.com

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