Directv
Surprise Final Charges After Contract Ended and Switch to Cable

After doing a one-year contract and paying my bill on time, basically doing everything by the book, I decided to go back to cable because of poor performance on their part. I scheduled my service to be cut off on the day my contract expired, and that is when all the hidden charges came in. I was told the final payment on my contract and was assured that was it, only to find out later that I owed 24.30 more because of "pro rate," but nobody seemed to know about this when I asked them before. So I hung up, promptly got online and set up a payment through my bank that same day.

I received the return box for my unit and packed it as soon as it arrived. I called FedEx and scheduled a pickup the same day I packed the unit, and they came to pick it up. Thinking, thank God I am done with these people, and feeling great about having my cable back, I got an e-mail saying I still owe 10.00.

That's it. I called and asked what this was for, because I had again been reassured there were no more charges, and she came back to tell me I had been charged a protection plan cancellation fee! I did not know what that was for, and I told her I would not pay the $10.00 and that I was done.

We will see if they take it out of my account, but knowing how money hungry they are, I won't be surprised. The bottom line is stay away from DirecTV. They will rip you off any way they can. And half of them don't even speak English.

Company: Directv
Country: USA
State: Colorado
City: Greenwood Village
Phone: 8003231994
Site: directv.com

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