Directv
Cancellation Terms in Pamphlet Differ From Website Agreement

To make a very long story short, Directv's customer agreement pamphlet, which they give you at the time of installation, does not match the agreement they have on their website. The website version is almost impossible to find anyway; I just happened to stumble across it. The "Cancellation" section of the pamphlet leaves you at their mercy. For some odd reason, the part that states that if you cancel your contract they can and will automatically pull the entire balance of your contract out of your checking account because they already have your bank account number is ONLY on their website, hidden somewhere in very small print.

Hmmm, I wonder why that part is left out. I would think this would be a breach of contract. Oh, and the part they do not tell you about is the fees they will hit you with if you do not return their equipment, which I can totally understand. But they dug a hole in my yard and put a big, thick pole in the ground to mount the dish, so how am I supposed to pull it out of the ground? I have not asked them to do it for me yet because I am afraid they will hit me with a fine for asking!

I was better off with cable in the first place, and I will never go back to dish again. I found out the hard way when it would take a simple rain storm to disrupt my signal.

Company: Directv
Country: USA
State: Arizona
City: Phoenix
Site: directv.com

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