Direct TV
Receivers Returned but Disconnect Fee Sent to Collections

Here is the short of it. I got a contract with DirecTV. Two years. I paid for and owned my receivers; they were not rented. After a year of service, I lost my job. I called DirecTV to have it put on hold. You can do that indefinitely if need be; all you have to do is keep calling every 9 months to have them hold it. They turn it off and leave it off until you call. After the first 9 months, I realized I was not going to be able to pick it back up. I was going to pay the disconnect fee and be done with it.

When I called, the lady told me that since I owned the receivers, she could waive the disconnect fee if I returned them. Great! So she took down my address and was going to send me two prepaid boxes to send them back. They never made it! I called, and they did it again. They never made it! I called back, and this time I was told that I would have to pay to have them sent back.

During all this, every time I called, I was told that I would still have to pay the disconnect fee. I argued and told them to look back in their files on a certain date. Keep your files! They had to make good on it because I knew exactly what time and date it was noted.

Two months later, I got a call telling me that if I did not pay my disconnect fee, they were sending me to a collection agency. I told them the story again. By this time, I had already sent the receivers back and paid UPS to do it. DirecTV kept telling me they did not have them. So I had to call UPS, get a tracking number, find out if it was signed for, etc. I called DirecTV back with the tracking numbers.

They looked it up and said, "Oh, yeah, it's been delivered and signed for, but we can't find them." They wanted me to give them a couple of days to hunt it down. A couple of days later, I got another collection call. They still could not find the boxes. A week later, another collection call. Finally, after 3 weeks, they found the receivers, but guess what, my account had already been sent to the collection company. There was nothing DirecTV could do about it; it was now "out of their hands."

All of this harassment was over a span of about 4-5 months. I called at least once a week. I had to recap my story to every person I talked to on the phone. And of course, the story got longer and longer with each week and each added detail from the week before.

After all this, can you believe that when they finally got it all taken care of, they had the gall to ask me, "Do you think you'll be having this turned back on in the future?" I could not believe it. All I could do was laugh and say, "You have got to be kidding?"

Company: Direct TV
Country: USA
Phone: 8005315000
Site: directv.com

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