Direct Tv
Adult Movie Charges, Receiver Fee Dispute, Then Collections

I signed up for Direct TV in December. I had no problems until November, when I received a bill for 2 adult pay per view movies. I contacted Direct TV and notified them that my husband, 2 small children and I did not watch or purchase these movies. We have no idea how to use pay per view, as we had never used it before. The movies had been purchased on May 23.

That was my birthday. I know exactly what I did that day. I went to work at 7:30am, I left work at 1pm, I attended my aunt's funeral at 2pm and I was home at 5:30pm. The movies were purchased at 1pm and 3pm that day. My husband was at work and my children were in school. They did not believe me and continued billing us for them, so I finally paid the $30 for them to leave me alone.

Around December I set up my bill to be paid automatically by my credit card. Right after that my Direct TV would stop working occasionally. When I called them, they told me I would be charged a service call of $72 for them to come out, and the repair would be additional. I refused, and we lived with it for a few more months. In February it got to where it was not working at all, and my husband and I decided to cancel.

I called to notify them, and they sent me the FedEx boxes to return the receivers and remotes (we had 3). I received the boxes on February 11th. I returned them on February 12th. Boy, am I glad I saved those return label receipts. On February 26th, my credit card was charged $59.39 for "non return of receivers." I called FedEx and discovered that the receivers had been signed for by a T. Allen on February 13th at Direct TV.

I called Direct TV, and they continued to tell me that they had not received the receivers. The customer service man put me on hold and went to lunch. I stayed on hold for 45 minutes and finally hung up. I called again and spoke with a woman and told her I had my receipt that showed Direct TV had received my receivers, and she suddenly said, "Oh, yes we have received them, I was looking in the wrong spot." She told me she would put the paperwork through to credit my Discover card the $59.39.

At the end of March, when I received my credit card bill, there was not a credit, so I called Direct TV again. The lady I spoke with this time told me it takes 6 weeks from the last time you contacted them for a credit to be issued. I said, so I should get it in a couple of weeks then. She said no, that I would not be issued a credit for another 6 weeks because I had spoken with her then. What??? That is a load of hooey!

But I was tired of talking to them, so I waited another 6 weeks. Again, no refund. I called on May 12th, and they told me that they had not received my receivers and remote again. I got out my receipts, and then she changed her tune again, saying yes, they have them and they will now issue me a credit. I was tired of this, so I called my Discover card, which promptly issued me a credit, and I also got on Directtv.com and removed my credit card information.

You would think this would be done, but on July 2, I received a letter in the mail from Direct TV notifying me that I owed $49.39 for a balance from February 26th "returned to them unpaid" from Discover. That's it! I called them yet again and told them that I was done, that I would be sending them a check, and to close my account, among other things. I sent them a check for a balance I did not owe on July 3rd, 2008.

You would think that now I would finally be done and rid of them. I paid what they asked. I just wanted it all to go away.

On July 25 I received a letter from Allied Interstate Collection agency, which represents Direct TV. It is in the amount of $130.88. I once again spent an hour calling Direct TV to ensure that, yes, they did receive my payment for $49.39. So why do I owe $130.88? Adult movies! $130.88 for adult pay-per-view movies that we did not watch, back in November. First I told her that we did not watch those movies, and she said yes, we did.

There was very little point in arguing; she did not believe me. I asked her why it was sent to a collection agency without ever sending me a bill. She said they had sent me bills for the past 3 months. I finally gave up. We have worked hard for years keeping our credit clean. We are good people who never watch adult movies. I am at a loss for what to do. I know that I absolutely refuse to pay them. They will not get another dime out of me.

Company: Direct Tv
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 78626
Phone: 8005315000

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