Directv
Early disconnect fee of $378 after name change on bundled account

We were changing just the family name (from one sibling to another) on our bundle services for the same residence. Direct TV told me that I could no longer use the same receivers (that we have been using) They insisted that I had to have them. I told them over and over again that nothing else had changed everything was the same except we were changing from one family member to another. We called two months ago to disconnect it all. We are now being charged for a early disconnect fee of $378. When it is the for the same family. Just for a simple name change and I told them over the phone that we already had the receivers. This all started back in September.
I have spoken with Qwest and Direct T.V. Five times about this problem.
This last bill had a charge for last month when it was suppose to be all disconnected.
The house is on the market.
I have been told three times that they would send out the boxes. No boxes yet.

Company: Directv
Country: USA

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