Direct TV
Double Billed After Package Upgrade and Never Credited

Stay away from DirecTV.

In August I subscribed to DirecTV at home for a single TV. My package was Total Choice at 45.00, which went up to 48.00 that March of 07, and in November I moved up to Total Choice Plus, which added several channels for $50.00. Whoever processed the order evidently never cancelled the previous service. So rather than an upgrade, I was charged for both the old and the new package.

Once I spotted the mistake, I phoned customer service. They promised to fix it and to credit my account for all the double billing, which covered 7 1/2 months from November to June, along with the late charges. Nothing was fixed. I called several more times and my account stayed wrong.

Today and again on July 4 I called, and the representative told me she could only pass it along and could not handle it herself. So still nothing has happened.

I filed a complaint with the BBB. In their rebuttal to it, they claimed they would credit me for the double billing but would not waive the late fees, because according to them I did not tell them until July 3. They lied about the credit, because as of Aug 1 my account still has not received it. I also have phone records showing that my first call was on May 18. What a joke of a company. Any lawyer interested in suing them is welcome to contact me.

Company: Direct TV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway

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