Vonage
Voip ripoff view my account nationwide internet

So I signed up for Vonage (www.vonage.com) on July 15.

Although I was MOVING in May/June I didn't want to end service before a year was up so I paid for an ENTIRE MONTH OF SERVICE THAT I DID NOT USE.

According to my understanding of billing cycles, i was paid through july 14. Still they disconnected service the minute i called on july 12 and said i was not active for a total of one year.

If i would have waited, they would have billed me for another month of service so either way they would get money.

Because I didn't want to get charged for another month of service on July 15, I called on July 12 to cancel my account and was informed that I would be charged $39.99 as my account was not "active for a year".

Regardless that I WAS PAID TO THE END OF MY YEAR; THEY STILL DISCONNECTED SERVICE THE MINUTE I CALLED, rather than schedule disconnection for the END OF THE PERIOD ALREADY PAID!

They also don't tell you that when you're being charged the $39.99 that it is taken out INSTANTLY of your account. If I didn't have money in my account they would have over drafted my bank account.

Company: Vonage
Country: USA
Phone: 8662434357
Site: www.vonage.com

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