Directv
Just a mess - billing/customer service

I had to change my package because I could no longer afford the package I had. I was offered the select package by the customer service rep. That was supposed to have 150 channels and would cost, in total about $48 dollars and change, that was supposed to include tax and extra receiver. Since Sept. I was double billed for both the packages and my services were interrupted twice. My bill was coming out to about $138. I finally got someone to fix the problem but then they changed what I was originally told by the rep that had helped me the first time. Now my package only has 118 channels and my bill is coming out to almost $69.instead of the $48. I was told it would be. They don't hire wisely or train correctly.

Company: Directv
Country: USA

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