Direct Tv
Debit Card Charged Cancellation Fee After Hail Storm Outage

I had Direct TV installed in March. In June we had a hail storm and I lost all my local channels. I called them, and it took 2 weeks for a technician to come here. I lost 3 hours of work that day, only to find out the technician refused to go up on the roof. I called the 1-800 number and canceled them, then called my local cable company, Comcast. I had just overpaid my payment by 40.00. A week later they took 60.00 from my debit/charge card. I called them, and they said it was an early cancellation fee, which I never signed anything for.

I went to my bank while the payment was still pending and made a complaint, canceled my card, and got a new card number. Okay, 2 weeks later they took 200.00 more, saying I never returned my converter. They never sent any boxes!!! I called them up, and they have now sent me boxes, but they have the 200.00 deposit I gave them in March, plus the 40.00 overpayment, plus 60.00, plus 200.00... I am going to the bank Monday morning to close my account for good, but how do I get my money?

Company: Direct Tv
Country: USA
State: California

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