Vonage
RIP OFF DIDNT CANCEL MY ACCOUNT AND TRYING TO GET MONEY OUT OF ME tried it, hated it canceled it and they left my account open and never closed and they keep charging me

I tried it out. I decided by 3/8/07 that i could not use this service because it was screwing up my satellite Tv updates. Every tv needs to have an update with a phone line everyday at 4am. Which i couldnt not do because this service only allows you to use only one phone line which needs to be hooked up to your computer. The time i had the service i was charged from my satellite company because they couldnt update. I called 3/8/07 and talked to a rep named Jay who understand what was going on And was happy to cancel my service. But because i wanted to keep my number (Which was an AT&T number to begin with; 916-) he said i would have to keep the service open until AT&T got my service back up and running which i did the same day (3/8/07)

Jay stated to me that he would put in an extention so that i would get my intial 39.94 back which is the money back guarentee if it passes my trial date do to the fact that there is a waiting period to transfer the number back. I totally believed Jay. I contacted AT&T and set up my service, my at&t rep told me that it would take 7 buisness days or so for the transfer to go through. I called Vonage back after i talked to at&t 3/8/07 to let them know that my service would be back in 7 to 10 buisness days so they could close out my acct and cancel so id recieve my money back and not get charged. AT&T completed this on 3/23/07 at 12pm.

I got my credit card bill to find out that 3/17/07 vonage charge me again for service of 28.43 which was not authorized. I contacted vonage to say that i was charged 28.43 which i should have been and the at&t transfer went through and clear out my acct with vonage which i was promised of an extention do to the fact i called twice to let them know what was going on and was assured there would be no problem. The lady i talked to her name was love was rude and said that she couldnt help me. That my trial ended and they had to charge me again and if i cancelled id have to pay a cancelation fee as well.

I told her my story and that i talked to the Rep Jay and another rep at vonage who assured me that he extended my trial so that i could get my money back because i called 3/8/07 twice regarding my status of my cancelation and I would not be charged. But i was charged anyways and they did not cancel my acct. I asked numerous times to talk to a manger and i was put on hold for a hour. I called back again and the rep would not let me to talk to a manger regarding fixing this issue. I can understand that if i never called at all then id be charged and not get my money back but i called within the trial period to cancel and i had to wait for the transfer of my number which i have no control when it takes place. But i called to make them aware of the situation and at&t's time frame. All i want is my money back. Im getting ripped off. Now there still charging me and i canceled my account back in march

Company: Vonage
Country: USA
State: Ohio
City: Groveport
Address: 1100 Towbin Ave

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