Aarons Rent To Own
Rented TV Broke, Over Three Months to Get Replacement

I rented a big screen TV from Aarons, and within just a few weeks the TV would not work. We called the store and after several days and lots of runaround we were told that we would have to have the TV repaired, because the problem, which we found out was very common, was not covered by the warranty.

The part and repair were going to cost about $500.00 on a brand new TV. Eventually, weeks later and again with no TV, the store agreed that they would cover the cost of the repair. They came and picked up the TV a couple of days later. We were told it would take a week to repair and then the TV would be returned. After a couple of weeks with no TV and no word from the store, we called and were told that it was going to be a bit longer. In the meantime they brought us a TV as a loaner, which was nice.

Finally, they told us that our TV was going to take much longer to repair but that they had a new, nicer model we could have for the same price. We agreed. When it was delivered, it was obviously used, with ketchup on the speaker covers and scratches on the screen and case. To make a long story short, it took over 3 months to get a TV, all the while we were making our payments.

We did eventually get a new TV that works great, but the frustration and hassle were not worth it.

Company: Aarons Rent To Own
Country: USA
State: Washington
City: Spokane
Address: 3611 E. Sprague Ave

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