Aaron's Sales and Leasing
Replacement TV Has No DVD Player, Original Never Returned

I rented a PlayStation 3, which was overpriced, and a 32 inch flat-screen TV from Aaron's for two years. I was told by the manager that there was no such thing as a two-year agreement on a PlayStation 3. Two days after I signed it, she called. She told me that I only had to pay one year on it and it would be mine.

When the one year came, she was gone and I was stuck still paying it off. That frustrated me because I should have had her sign something that said that. But that is not the problem. The problem is that on my last payment for the 32 inch flat-screen Sylvania TV, the built-in DVD player stopped working, and the PlayStation 3 was also not working properly. I reported it to Aaron's.

They sent someone to look at it. After he saw it, he called his manager and then told me they would have to come back again and give me a replacement TV and PlayStation 3 while they sent mine off to the shop. They came back with the replacement PlayStation 3, but the TV was different. My original TV was a 32 inch Sylvania LD320SS8 with a built-in DVD player, and the replacement was a 32 inch LC320SLX with no DVD player. They told me that they didn't have any TV like mine in stock and that they could only find a 32 inch Sylvania TV.

I was not happy because I knew my TV was worth more than the replacement TV, and it didn't have the one thing that I loved about the TV, the DVD player. He saw my questionable look and reassured me that it was temporary while my TV was being repaired, so I went ahead and took the replacement TV and PlayStation 3. I made my final payment the next month and decided to check whether they knew when my TV and PlayStation 3 would be ready.

They told me that they did not know exactly and that they would contact me to let me know. Three more weeks went by and I decided to call again. I was told that since I had sent my TV and PlayStation in for repairs, I had to make one last payment when they swapped back the equipment. This was new to me, but since it was only 30 dollars, I agreed to it.

They still did not know when my TV and PlayStation would be ready, and they again told me they would contact me. A month later I called back and they told me my PlayStation 3 was ready for pick up but the TV was still being repaired. I told them that they could hold on to the PlayStation 3 until my TV was ready. They agreed and told me they would contact me to let me know when my TV was repaired.

Another month later I called back and asked to speak to the manager, because it had been almost three months and I wanted my TV back. She told me that she would check to see why they still had it at the repair shop and would call me back.

Three to four weeks later I received a call asking me if I wanted to purchase something else from Aaron's and receive an extended warranty on my TV. I told the lady my TV was still in the shop, and she said okay, I'm going to transfer you to sales. The guy told me that the regional manager had come in a month ago and called the repair store, questioning why my TV was still in the shop. They said that the price for fixing the TV would cost more than the TV, so he came to a decision that I should just keep the replacement TV. He stated that they had called several times trying to contact me, and after several attempts they decided that his decision was final, and he paid the 30 dollars that I owed for repairs.

He then told me I came in the store three weeks ago and he explained everything to me. I don't even own a car and have only been to the store twice in the two years I was leasing, so I know it wasn't me. I was so frustrated. I took a deep breath, then I finally spoke and said no, I was not contacted and no, I did not come in the store.

I took another deep breath and asked him whether the TVs were the same price. He said that they were about the same price. I stated to him that the replacement TV looked smaller and I wouldn't even purchase it if I saw it at the store, because I wanted a flat-screen TV with a built-in DVD player.

He put me on hold for about 3 minutes. He came back on and said the decision was final by the regional manager. So now I am stuck with a TV that originally I didn't even want, and he couldn't even explain to me what happened to my PlayStation 3. They did not make any attempts to call me or write me regarding their final decision.

They had my address and phone numbers and did not contact me in over 4 months about my equipment. I didn't care about the repair fee, because they didn't return any of the equipment that was in the repair shop. They made decisions on their own on merchandise that I paid in full for. I am very upset and will never purchase anything from that store again.

Company: Aaron's Sales and Leasing
Country: USA
State: Missouri
City: ST. LOUIS
Address: 1068 LEMAY FERRY RD
Phone: 3145444111

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