Aarons Rent to Own
Satisfaction Guaranteed-Don't Believe it!

2 Years ago I was transfered to Illinois by my company. Since I was not sure how long I would be in the state, I decided to rent furniture rather than buy. I picked out a group, ordered it new and had it delivered. After a few months we noticed the cushions had begun to sag in towards the middle of the sofa and the recliner mechanisims wer so tight you could'nt close them once opened. Since the contract read that Aarons agreed to keep thier items in good repair through the term of the lease I contacted the store. They sent out a repair person how said it could not be repaired because of the way it was constructed. I again contacted the store and they told me they had an automotive interior place who could do the job. A few weeks later they picked up the sofa to have it "repaired". After a few more weeks they said it was ready to be returned. At this point I did not trust anything they said so I drove the hour to the store to see it for myself. It appeared to be fixed but it was buried under a bunch of cardboard by the rear loading dock. After it was delivered we noticed several areas the were damaged during the "repair". Please note that this was brand new furniture that was in excellent condition when it went out. I have complained about this matter to a point to where the store will not return my calls and when I do call I am told my contact person is either on vacation, at lunch, with a customer and other excuses to many to mention. I am an executive and all the items are kept in excellent condition. I have never missed a payment and most of the time, pay in advance. They refuse to do anything to make this right. I guess thier gameplan to to ignore me and hope I go away.in the meantime just keep sending in those payments because they wack you with interest charges if you don't, I know, I tried that too. It is never a good idea to do business with these type of places but if you do prepared to be treated like garbage. I would like to get an attorney and sue the pants off these guys but I (unfortunately) only have a few months before everything is paid off. It would cost me more to fight these guys than to hire someone! I will never do business with Aarons again.

Company: Aarons Rent to Own
Country: USA
State: Illinois
City: Rockford
Address: State Street

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