Aaron's Rent To Own
Broken recliner repairs dragging on while still under warranty

I purchased 2 Franklin power recliners from Aaron's, and 3 months ago the leg rest on one of the chairs broke. It took the repair guys a month to get out to my house. Then they said it would take 2 weeks to get the part, and then they would have to schedule to come out, which would take about another month. They did let me borrow a chair that was half the size of the one I had. I was so upset that I told them to take the chair, so they took the loaner and the broken chair.

Two months later, the other chair is making a popping sound when you recline. I called Aaron's and they sent a guy who works at the store out. He looked at it and heard it popping when it reclined, and we both could not see where the sound was coming from. He said he would tell the manager and she would have to make the call on what to do next. I did not hear from them for a week, so I called Aaron's, and the guy who had come to my house was there but the manager was not. I talked to him and he said that he had told the manager and she was supposed to take care of it. He said they would call me the next day, and I waited. Two days later I called and asked for the guy I had talked to, and he no longer works there.

I have asked to speak to the area manager, and he will not return my calls. The area manager I spoke to last time, who asked me to please let them have another chance, no longer works there. I went to their office, and the manager suggested that I should look into a manual reclining chair. She showed me one, and I asked her how much they would sell it to me for, since all I owe on the one that is still under warranty is 3 or 4 payments. She said she would have to call her manager, the one who will not return my call. She came back and said they would take 15% off. Is this a joke? I owe 3 or 4 payments and the chair is still under warranty!

How long will I have to wait to hear from someone, and how long will they take to fix the recliner? If they fix it, will it be patched so that as soon as I pay the last payment it breaks down again? Then they will say, "Oops, sorry, your warranty is gone."

Company: Aaron's Rent To Own
Country: USA
State: Texas
City: Taylor
Address: 112 west Lake Dr
Phone: 5123527379

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