Ritz Camera
Repair Service Repair time way too long for simple repair Ripoff

Back on June 8 I took my 8 month old Pansonic digital camera in for repair. I took it to the Ritz store in the Boscov's store in Butler, PA. They were as nice as could be. They gave me a loaner camera for my vacation I was taking the next week. I promptly returned it afterwards because it wasn't covered if it got broken.

The clerk told me it would be 4-6 weeks for the repair. I could live with this. I called 7/2/07 for the repair status since it had been 4 weeks at that point. I was told by Ritz Corporation Repair Department it would be another 14 days. Fine, that would be the maxium 6 week period as quoted.

It now has been 8 weeks and they claim it's been shipped. We'll see. I just feel this was way too long for a very simple LCD screen replacement. I was told it had to be shipped to Panasonic. Whatever, that's still too long. Whatever happen to customer service and telling the truth? I'm not upset with the Butler, PA store. They checked regularly on the status for me, but their calls were not returned from corporate for days and weeks at a time. See, they even treat their own employees badly and with disrespect.

Company: Ritz Camera
Country: USA
State: Nationwide
Site: www.ritzcamera.com

  <     >