Direct Tv
Promised Free First Month Never Credited and Bills Higher

After being switched to Direct TV service by the promise of 1 free month of service, the billing has not only shown a larger monthly service charge (over the quoted monthly service) but there is no "FREE FIRST MONTH OF SERVICE" as they promised when I converted. Calls and e-mails trying to get this corrected have been rejected by their customer service.

I tried to get the corporate office information to write and seek their corporate response, but only received the following e-mails which have refused to provide this information to me, where are we heading to with corporate greed and fraud!

The NFL should take a closer look at their agreement with Direct TV, as I doubt that they want to be part of a company which will continue to lose customers until they change their deceptive business practices. This report should also be sent to the NFL for review.

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I did not ask for your customer service address, I can read apparently better than you as you failed to answer my request which follows:

Please provide me with the corporate address and corporate officers for direct tv, I believe the hq is in the carolinas, not the customer service address which is in your bill.

DIRECTV Customer Service wrote:

Subject
Re: Billing overcharges [Email ID: 060715-00xx] [Email ID: 060717-000xx]

Discussion Thread
Response (Robert John) 07/24 11:20 AM

Thanks for writing. The correspondence address is:

DIRECTV Customer Service
P.O. Box 29079
Glendale, CA 91209-9079

For fast future reference you can also find this address on the back of your billing statement.

Sincerely,

Robert John
DIRECTV Customer Service
Customer 07/24 05:25 AM

Please provide me with the name and address of your corporate offices and officers.

*directv customer service * wrote

Company: Direct Tv
Country: USA
State: California
City: Glendale
Address: DIRECTV Customer Service P.O. Box 29079

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