Sears
Rototiller Shaft Arrived Rusty and Gasket Unusable

I ordered a shaft for a rototiller on May 4th. After waiting 10 days I got parts that were rusty, pitted, and unusable. The gasket was rolled into a ball and put in this same small box. It was also torn and not useable. A call to Sears yielded more policy, and procedure explanations from them.

They spend more time talking than listening. They have shipped the replacement parts next day air. I find this interesting since I asked that they be sent 2nd day air to begin with. Not snail mail to arrive 10 days after ordering. I was told they did not have that service available. Did I miss something here?

The more interesting point was made by my supervisor at work when he said that someone actually picked up this rusty part and put it in the box. I added that it was picked by one person and packed by another. This part was no doubt part of an inventory because it did not get this way in 2 or 3 months. It had scale on it.

At least 3 different people saw this and did nothing. Sears is still more interested in looking good than taking care of the problem with the packing and the vendor. There was no effort to preserve this part in any way. It was simply left to rust. Leaving me quite literally with the "Rusty Shaft"

Dave
The Dalles, Oregon

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Rd

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