Sears
Range sensor part never shipped, repeated service appointments rescheduled

This is an e-mail I have sent three times with no response!
"VERY UPSET AND ANGRY!!! I want someone to call me! Asap!!! Comments:

Service Problems. On 8/30/08 we had a service call and the service man

Had to order a sensor for our range. We were told it was ordered and

Would take only 3 days to be delivered. We were scheduled for another

Service call to installed on 9/6/08. On 9/5/08 the part had not arrived.
I called the service number to reschedule and we are now scheduled for

9/10/08. What makes me VERY ANGRY WITH SEARS is that when I asked for a

Tracking number for the sensor I was told it had never been shipped! Can
you believer this! What kind of service schedules a service call knowing
that the needed/ordered part has never been ordered! Why were we never

Called to be advised that the part had never been shipped. THIS IS

Terrible service!

On 9/6/08 I received an e-mail asking me to call Sears and explain my problem. I called 1-800-579-2395 and spoke to a woman who would not give me her name. I told her that I received an e-mail asking me to call and she said: "I don't know anything about an e-mail and there is noting I can do!" WHAT!!!
I told her of my problem with the service of my range and she said "What do you want me to do?" WHAT!!!
Sears Service is the worst I have ever, ever experienced. She said she can request a service call for 9/11/08 but can not confirm it. Why request it I asked. She said if the part does not arrive! I then asked if the part had been shipped yet, "I don't know, maybe today?"

So as it stands I have been sitting at home not able to leave the house because maybe a part for my range will arrive. This is day 4 of me sitting here not knowing anything.
Now she wants me to call the service department on 9/10/08 if the part does not arrive.
THIS IS AWFUL!
Why do I pay for service, extra for weekend, and get NO SERVICE.
I again am asking that a Supervisor/Manager call me at the number above!
DO NOT TELL ME TO CALL A 1-800 number because I have and they have no clue as to why I was asked to call! Call me! ASAP!
Why should I buy any more products from Sears?
Will the part be shipped and received in time for my next service call? GUESS!
The woman on the phone did not know! I doubt that it will be shipped and

Received in time for the service call apmt, for 9/10/08.

We can't use a Sears range because is not working properly all because

Sears never shipped the part! Do you really think I will have anything

Nice to say to friends about Sears Service! NO I WONT
I want appreciate a call from Customer Service regarding this issue! And yes, I will be home to receive the call because I am waiting to the part to be delivered and an unknow day and time! So call me! Do not tell me to call you!!!

Company: Sears
Country: USA

  <     >