Sears
Repeated Missed Repairs and Lost Part, Still No Refund

Never buy anything from Sears... The call center people at 800 4 my home are terrible. I scheduled service to fix a Sears range, took off work to meet technician only to find out we had to order a part which I had to pay for in advance. We rescheduled an appointment again with me taking off work only to find out the part had not come in. Reschedule again. This time I did my own research to find out the part had been lost by UPS and they would get back with me. Meanwhile I located the part in my town and call them back to see if they could get the part to their tech to keep my third appointment. They said NO!!! I said What? I picked up the part myself and will NEVER buy anything from Sears again which is a shame. My generation grew up with Sears and their name used to mean something. I am still waiting for the promised refund for the part I ordered and never got.

Company: Sears
Country: USA
State: Ohio

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