T-Mobile
Service Suspended Repeatedly Despite Payments, Executive Refused to Help

I recall recently reading that T-mobile is the recipient of several coveted awards in customer service. That's the primary reason I chose this company as my cell phone provider. However, I've experienced nothing but callousness, impudence, arrogance and indifference in the attitudes of T-mobile employees (from V.P. Level down to customer service). On March 17, my T-mobile cell service was suspended because I had exceeded the $150 spending limit. On that same day I lost my phone, and on March
18 I went into a local T-mobile store and purchased a new one. When this phone was activated, my service was restored. On March 19 the service was suspended again-this time due to the fact that the payment was past due I was told. On 3-19 I made a cr. card pymt. of $51.92, and svc. was restored. The svc. rep told me that the service "would be fine for 7 days". On 3-22 the svc.
was interrupted again! When I called John Clelland, V.P. of Mktg. at T-mobile, he advised me to call cust. svc. and that he could not help me.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Address: 1000 Bellevue Street
Phone: 4253836019

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