T-mobile Usa
Refused to exchange defected cell phone

I purchased a 2 year contract and a Samsung x495 cell phone from t-mobile store located at 297 Boston Post Rd., Orange CT on Friday March 24. Next day my cell phone stop working. I called t-Mobil customer service and their rep suggested me to go back to the store for exchange it. I came back to the store on Sunday March 26. Lady named Lashley??? Refused to exchange it because some indicator under the battery showed that there was moisture. There was no rain or snow in my place for a couple of weeks, I did not take it into the shower etc.

From the store I called to the t-mobile customer service and talked to the lady named Ellen ID 1049207, who can not, or probably did not want to help me. She offered me to PAY FOR ANOTHER PHONE. So, according to the rules and regulations of t-Mobile I have to buy a new cell phone on a daily basis.
So, now I have:
- 728 days of contract with t-Mobile left
- Broken Samsung x495 phone
- No any desire to recommend anyone to deal with t-Mobile

Company: T-mobile Usa
Country: USA
State: New Mexico
City: Albuquerque
Address: PO BOX 37380

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