Directv
Inferior DVR instead of promised TiVo, return refused

DIRECTV rip-off, Wrightwood, Cal., San Bernardino County.

The customer service reps are out of control, obnoxious, and hang up on us. They refused to accept the return of the "upgraded" (a sick joke) and vastly inferior DirecTV PLUS DVR system. We were promised a TiVo-based 70 hour system and they delivered this piece of junk DVR. Now they say like it or lump it: pay up or do without their services.

They disconnected all of our services on 2/22. Via e-mail, DirecTV reps repeatedly promise to return phone calls, but there are no return calls.

We have gone to the Better Business Bureau, only to find they are flooded with similar complaints. I filed a complaint at the BBB.

This company needs to be punished for its irresponsible bad behavior and failure to adequately supervise the personnel in its customer "dis-service" department.

Company: Directv
Country: USA
State: California
City: Los Angeles
Phone: 8005315000

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