DirecTV
Third TiVo Brought Monthly Rental Fee and Reset Contract Date

We had DirecTV installed and we received the TiVo recording device. The recording device was faulty and we had to return the TiVo to DirecTV (we had to pay shipping cost). The second TiVo also didn't work properly. We shipped the second TiVo back and received the third TiVo, only this time we have to pay a monthly rental fee for the third TiVo. Directv told us the third time is the charm.

Directv also changed our contract date to the day they shipped the third TiVo (also a third time charm, I suppose). Why do I have to rent a device that was to be included with the service? I have no control over the quality control concerning their products or the vendors they purchase from, so why do I get charged monthly for a faulty product from DirecTV?

Thank you

Company: DirecTV
Country: USA

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