Cordia Communications
Ripoff constant & continious billing problems

I am seeking credit of $75.48 that I am being charged for local data minutes.

I was marketed to Cordia in the spring of 2005. During this marketing session I was advised that with Cordia Residential Unlimited Service for $39.95 per month that I would have unlimited local and long distance. At no time during this marketing session was data minutes mentioned. Based on what I was told, I agreed to switch to Cordia. When I was switched to confirm this and was told there would be charges if certain minutes (I later learned the term, data minutes) went over a limit I stated I did not want anything that could involve extra charges. At that point I was switched back to the Cordia marketer who assured me that with the unlimited plan there would be no extra charge. We discussed this for a few minutes until I felt comfortable that there in fact would be no extra charge and I was again switched to confirm my choice. Once again I was told of extra charges that could result with this plan and once again I stated I did not want any extra charges and once again I was switched back to the marketer. This happened three times. Each time the representative would mention extra charges, with no further explanation and switched me back to the marketer then the marketer would take time to explain that the Residential Unlimited plan that I was getting was in fact unlimited and assured me there would be no extra charges (as I was being told in the confirmation part of the call). I finally signed up under the impression that no extra charges could or would apply.

My first bill dated May 22 charged me for my phone and an extra phone. I was being charged for 2 phone numbers, one was mine and I have no idea where or whose the other number came from. After a call to Cordia it was agreed that my bill would be adjusted and I would wait for my next bill to pay what I owed. My June bill was adjusted, the charges for the phone that was not mine had been removed but now I was being charged a finance or late fee and the taxes on the charges were still being billed. I was also now being charged for local data minutes over 1000 used. The marketer had given me false information. I again called Cordia. After at least 2 phone calls and much debate, I was allowed to back date an up grade to the next plan for $49.95, which I was under the impression would NOW give me UNLIMITED calling and the charges for the data minutes were dropped. (I now paid $49.95 instead of $39.95 and I received a credit for $15.79.)

Things seemed to be going well, and I was given the free service as I had been offered in the marketing session.
NOW on my October bill I am being charged an extra $75.48 for data minutes over 5000 used. I did not know that I still had a limit and would be charged for excess. I have called Cordia 3 times and am getting no help other than they may give me partial credit of about $30.00. I was also informed that they had no way of notifying me when I was getting close to my limit nor was there a way that I could track the minutes used.

Company: Cordia Communications
Country: USA
State: Florida
City: Orlando
Address: PO Box 680280
Phone: 8009169950

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