Vonage
Unauthorized charges

On March 13, Vonage removed my international calling plan (Basic World Plan) without my consent. According to the advertisement, the Basic World plan is a plan that features �Unlimited Calling to17 countries/cities.� I have been using this plan without any issue for more than a year. However I was told recently by Vonage that the calling plan is only limited to 500 international minutes, since my usage is over the limit, the plan needs to be removed from my account. Needless to say, this 500 minutes limit of the �unlimited� calling plan is unheard of, neither is it stated in their terms of service, nor can it be found in their web site www.vonage.com. The deceiving advertisement, �Unlimited Calling to17 countries/cities�, enticed me to become a Vonage customer. I told Vonage to cancel my service if there is any change of the original terms. However Vonage discontinued my international calling plan but kept my residential plan, and still charged me the full rate of both plans (residential plus international.) My calls to the customer service to reinstate my international calling plan have fallen on deaf ears � put on hold for long time and then dropped. I called Vonage again and made it clear that if they can not reinstate the international calling plan they need to discontinue my service altogether. I was charged a $39.99 cancellation fee even Vonage initiated the cancellation of my calling plan. Vonage advertisement is deceptive � unlimited calling plan with a limit of 500 minutes that are not stated in any of their terms of service. The service charges are fraudulent � continuing to charge the Basic World Plan that has been removed from my account, and cancellation fee when service discontinuation is actually initiated by Vonage.

Company: Vonage
Country: USA
Site: vonage.com

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