Vonage
Deceptive, Dishonest Advertising

I have called Vonage a dozen times over the past two months, and talked to several different representatives on the telephone. Each time, I was VERY specific about my reason for wanting to switch my cell phone service to Vonage; reason: I'm tired of feeding the machine at the stores hundred-dollar bills every month, and I thought Vonage was a company that provided cell phone service for less money via voice over IP address. I can't believe I am the ONLY one in the entire world who thought this. I would have to guess that there have been many more people who thought the same thing as I did.

What makes me very upset is, not ONE time out of all the numerous times I called Vonage, did ONE single person EVER say to me, "Wait a minute... You must have misunderstood what Vonage is all about... We're NOT a cell-phone company - WE DON'T DO CELL PHONES!" If they had told me this in the first place, I would have NEVER bothered with them. Even their commercial leads me to believe that this is what they are.

So it wasn't until AFTER my phone number was already switched over to Vonage that somebody FINALLY told me the truth! Then they tried to blame ME, almost implying that I am stupid for not understanding.

I think I made myself extremely clear the dozens of other times I called them. So it's not MY fault that I didn't understand - it's Vonage who didn't communicate clearly and truthfully to me what their service was all about. So it's THEM - NOT me!

The rep on the phone whom I spoke with had the nerve to insult me, telling me that he had worked there for a year, and I was the ONLY person he had ever spoken to that thought Vonage was a cell phone company. He made me out to be a complete idiot.

It's dishonest and deceptive to wait until people have already switched their service over to tell them the truth. And that's what happened to me. BEWARE! Believe what you read here. It's true.

Now if you are looking to get rid of your cell phone, and you want to transfer your cell phone number over to your home phone so you don't lose your cell phone number, then Vonage will work for you. But if you were suckered like I was, thinking Vonage was for cell-phones & DON'T DO IT!

Tammy
Grandview, Missouri
U.S.A.

Company: Vonage
Country: USA
State: New Jersey
City: Edison
Address: 2147 Route 27
Phone: 7325282600

  <     >