Vonage
Big trouble, false promises

I signed up for Vonage 39 days ago. My service never worked but for three days. I had service people at my house twice, the first one worked on my phone for 6 hours and when he left (after telling me he had almost no experience) I still had no phone service.

Almost two weeks later (yes I had to wait that long).. A second service tech came out and after 4 hours everything worked and then 2 hours later everything went down, never to return.

I have talked to Vonage over and over. They have promised to fix everything and when I asked if I should send my Vonage boxes back and go to a different service they hav said no they will fix everything.

Today 39 days after this hell began and a cell phone bill for one month of $450.00 I called Vonage to let them know that I had to cancel, I could not continue without service any longer.

They told me that I had gone 9 days past my 30 day cancellation period so they were going to charge me $98.00 to disconnect. I transfered to a vonage manager named Randall Corwin ID#56265. Who told me " it didn't matter that I had not had phone service for the last 39days, it didn't matter that I spent hours with them on the phone to see if they could help nor did it matter that I was told by Vonage reps that my billing would not start untill my problems ended. I had to pay $98.00 in disconnect fees. He said it was all my fault because it says in my contract that I have only 30 days to cancel. His approximate words were "I don't care what we did or didn't do you are going to pay the $98.00".

Vonage is a rip-off. Be careful.

Company: Vonage
Country: USA
Site: vonage.com

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