Vonage
Fees and charges

I have been a vonage customer for almost 2 years. I recently had my vonage # ported to a local provider. That request took several weeks to coordinate with vonage and complete. The local company (Qwest) was on site to complete the intallation on 11-25-08. The original vonage # was operational on the Qwest line at that time. On 11-28-08 vonage charged my debit card for December service. On 12-3-08 Vonage sent e mail confirmation of the number being ported. I called to cancel my vonage service today (12-4-08). Vonage informed me that i will be charged $39.99 deactivation fee and refuses to refund any portion whatsoever of the amount billed for december service.

Company: Vonage
Country: USA

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