FedEx
Christmas Gift Packages Lost or Stuck in Kansas for Days

I have ordered several of my children's Christmas presents online this year. All of those that used USPS or UPS have been delivered. For some reason, all of the businesses that sent packages out by FedEx are overdue or lost. Two of these packages are expensive Santa gifts.

The packages are not following a direct route. They were sent from the state next door and for some reason traveled all the way to Kansas, and now they have just been sitting there for the past several days. Some have said they have been out for delivery for the past 4 days and have not yet been delivered. One disappeared somewhere in Henderson, CO weeks ago, and when we called FedEx customer service, they had no idea what happened to it.

It is hard to believe one company with such neglectful customer service practices can have such a significantly negative impact on our family's Christmas. In the future, I will request from companies that my packages not be sent by FedEx.

Company: FedEx
Country: USA

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