Sears
Craftsman Mower Not Returned From Repair Weeks After Promised Date

I purchased a Sears Craftsman walk behind self-propelled lawnmower in 2010 plus an extended warranty. It is model no 917.370680. The first time I took it into Sears for repairs was in 2011 because it wouldn't start.

This last time on June 30 I took it back to Sears for repairs with the same problem... Wouldn't start. I was told I would receive it back by July 18. Guess what... It's now July 25 and still no lawn mower. I called the Chesterfield Mall and the manager was no help. He keeps telling me to email. Guess what... The emails bring no response.

I have spoken with the Operations manager at Chesterfield Mall, the warehouse manager, warehouse worker, call center for repairs (800 number) and even emailed them... Nothing. They can't tell me anything. I even tried calling another 888 number the store gave me, but no answer. The customer service people just say... It's not been assigned to be repaired. They are a joke... Where is my lawn mower and why has it not been repaired? I need an answer or a new one if this one can't be repaired to run. I bought this extended warranty in good faith. Where is the help?

Hopefully, this email will not take forever to get answered. I would like a response ASAP.

Company: Sears
Country: USA

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