Sears
Oken lawn mower/poor customer service - Craftsman lawn mowe

Purchased a Craftsman lawn mower in June. Used 3 times then wouldn't start. Returned it to the store for another mower. Brought that one home (it looked used) and the self-propel would not work; returned that mower for another mower (tried a different model) brought that one home and the mechanism to raise and lower the deck was broken. Fourth trip to Sears to return 3rd mower for full refund. Found out that the 2nd mower was actually a reconditioned mower they were trying to pass off as a new mower to replace the original purchase. Arghhh! Three days later still no refund to my cking acct. Called customer service to complain about mowers and lack of refund and was told it takes a minimum of 10 days up to 30 days to refund my bank account!!! Oh, and sorry for the bad mowers. Then they offer me a $50 gift card towards a future purchase. FUTURE PURCHASE??? Are they crazy. Sears will never get my money again! I told them I was going to donate the gift card to charity for which they replied they will not be sending the gift card. What has happened to customer service? I will never walk into a Sears store again and will tell anyone who has ears to stay away. We spend all wknd driving back and forth, defective mower after defective mower, Sears tries to pass of a reconditioned mower as new, which is broken too and all they say is sorry for the inconvenience please buy from us again? How stupid do they think I am?

Company: Sears
Country: USA

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