Target.com
Stolen Package Replacement

I have had the WORST experience with Target.com. When a set of packages were stolen, I called to have the items re-shipped. I worked in shipping, and my company (and others) always re-ship stolen packages. However, after an HOUR long conversation, I was told that I would be receiving a gift card. After which, I could re-order my items and call again to get the discount applied that I had received from the previous order. I did so, which was another 30 minute long phone call. Now, another package was supposedly delivered on the same day and stolen. I didn't know this because UPS tracked it as still in progress until today. Am I supposed to call in again twice for an hour and a half to receive a package? Your customer service is HORRIFIC! I am telling all of my friends and family about my experience and begging them never to register with Target or buy anything from Target.com. You know what? Other people have responded (on Facebook) that they also have had horrible customer service experiences with Target.com. You guys are getting a bad reputation. I would love to tell them that you came through and replaced the stolen items in an expedient manner, but so far I cannot.

Company: Target.com
Country: USA

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