FedEx Ground
Small Business Owner Chasing Delayed Packages Eighth Time

I am a small business owner for the last 10 years, and I have worked out of my home for the last 27 years. In all of those years I have NEVER, and I mean NEVER, received a package from FedEx Ground without having to get on the computer and make a bunch of phone calls to find my packages.

The most recent problems seem to be with the intelligence level of the FedEx drivers. They seem to be a bunch of liars and thieves. I had a package received in my local area on Nov 13th, and when I tracked the package down it said it was on the truck for delivery. When we called the local office we were sent to the national call center (which was no help). They proceeded to tell me that they have no way of communicating with the driver (we all know that is a lie) and my package would be delivered to me tomorrow. Four days in my community, and I have to get on the phone and call the terminal to find out where my package is.

This is NOT the first time this has happened. No, it is the 8th time it has happened, and I tell all my vendors that I will not accept any package sent FedEx, but unfortunately I have to run a business, and if I need the product I have to put up with FedEx Ground's total lack of concern for the customer, total lack of professionalism, and total lack of common sense.

Two years ago a FedEx driver who did not do his job told his manager that he knocked on the plate glass door of our business and we were out of business. I told the manager that if he would come to my office/house and show me a plate glass door on my home I would agree with him, but considering we did not have any plate glass doors, the driver was lying.

Three years ago FedEx delivered products and left them in the yard. Yes, I said in the yard. I refused to bring them into the house and made the management come out and take it into my house.

Just three months ago I had a shipment that I tracked, and the computer said it was in town and waiting for delivery. I called the local office, and it took me two days and I had to talk to the terminal manager, and he brought it to me himself (after 9:00 PM).

This is not what we expect when we ship with these idiots. We expect to receive our product when they tell us they are expecting to deliver it.

I am currently waiting on my products to be delivered, but you can rest assured, I will NEVER use FedEx for anything.

Company: FedEx Ground
Country: USA
State: Georgia
City: MACON
Phone: 4787440736

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