Old Navy
Neglectful. Sloppy. Unprofessional

Old Navy fraud department was contacted by me after being rerouted 7 times.
Someone opened an account with my SS no#. I had first, been alerted last week by ID. Guard dec. When I go in to a store to open an account I have to show
id, then my credit is checked. About fraud alerts, it cannot be put on your credit without a police report to be sent to one credit bureau, they are to contact the other 2.
Old Navy's fraud department claims that they have closed the account, should I recieve a bill (which means criminal has my address) for the 1 item to just throw away it away. This same department claims. There is to be an investigation through Old Navy, but I have not recieved a letter about the account was closed so that I can file a police report. Because of our home being robbed I used that to send to the credit bureau. I feel as though Old Navy is get away driver.

Company: Old Navy
Country: USA
Site: oldnavy.com

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