DirecTV
Unauthorized $412 debit after suspending service

I had Directv for 4 years. When I switched to AT&T U-verse, I called Directv to cancel my service. There was no talk of any contractual obligations, but they told me I could suspend my account without cost for 3 months, just in case U-verse didn't work out.

Without any warning, Directv then debited my checking account for $412. I had never given them this checking account number as a deposit, and had only used it each month to pay my bill. This happened in Oct. I called and spoke to a rep who admitted it was a mistake... But I got no refund. Called again, different rep, said she had no idea, nothing was annotated to my account. So I got an attorney to investigate and he was told by another rep that no one had ever called to make a complaint!

Ten weeks later I have my refund and it is my life's mission to make Directv's life hell!

Company: DirecTV
Country: USA
State: California

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