TicketMaster
Customer Service

I ordered 4 tickets on ticketmaster for the king tut exhibit in SF online. 3 out of the 4 tickets came back with the time window I selected and one, for some reason, came out a different time. I called ticketmaster to make a change to the 4th ticket assuming it wouldn't be much of a problem.instead, they refused to make the change and said since I ordered online, the problem was self-inflicted and not their fault. The operator said he can prove it was a human mistake, because I ordered using its website, hence I'm responsible for the problem. I found that was extremely irresponsible of ticketmaster and extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

The operator's name is Lorenzo and his operator number is ZYS688 - at least that's what he said.

Company: TicketMaster
Country: USA
State: California

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