Ticketmaster
Refused to fix one King Tut ticket's wrong time

I ordered 4 tickets on Ticketmaster for the King Tut exhibit in SF online. Three out of the four tickets came back with the time window I selected, and one, for some reason, came out for a different time. I called Ticketmaster to make a change to the fourth ticket, assuming it wouldn't be much of a problem. Instead, they refused to make the change and said that since I ordered online, the problem was self-inflicted and not their fault.

The operator said he could prove it was a human mistake, because I ordered using its website, hence I am responsible for the problem. I found that extremely irresponsible of Ticketmaster, extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

The operator's name is Lorenzo and his operator number is ZYS688, at least that's what he said.

Company: Ticketmaster
Country: USA
State: California

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