Mickey's Hangover
Displayed Inappropriate Customer Service & Continued To

On October 27 I and some friends went to Mickey's Hangover an after hours pub. When receiving my bill I noticed that I got charged for 2 waters $4.00 (apparently they are not allowed to serve tap water after hours). I wrote on the bill, because I noticed the waitress was in a hurry to rush us out (even though they were still open for another 2 hours).

I wrote, "Only received one water, please deduct the other and that is your tip". While at the waitress stand she noticed and immediately approached me and told me "what kind of bullshit is this I serve you all night and you write on my receipts". I tried to explain to her to just deduct it from my bill and that would be her tip, she continued stating that it is rude to write on the receipts.

I then proceeded to ask for the manager and she replied "you want the manager, go find them yourself". Well I wasn't go to set there so off I went to hunt down the manager while waiting, our "not so friendly waitress" Casi walks by and stares me down (how childish). I wait for the manager and he approaches "Benny" I tell him the situation and all he does is shrug it off and tells Casi to apologize (not refunding us for our item not purchased). We all get the "I'm sorry" yet Casi manages to point out "my manager made me".

Not happy with the situation I proceed to send an email to the website stating that I want to speak to the owner, no response, I call the establishment and Benny answers stating that he received my email and that a "Q" is the person I need to speak to and that he will call. Finally, a week later I get Kyu the Director of Operations to respond he promises a phone call to clear up the matter. I give him 3 phone numbers and time of availability.

I have still not heard anything! Not only did I get insulted by the server but they did not even refund the stupid water I didn't get. All I got was to be humiliated in front of friends and bad service.

Company: Mickey's Hangover
Country: USA
State: Arizona
City: Scottsdale
Address: 4312 North Brown Avenue
Phone: 4804298919

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