UPS Freight
Driver Promised No Extra Fees, Then $300 Billed, Collections
- 07-24-2011
- 9
UPS Freight arrived with a package that was supposed to be delivered to our suite on the 5th floor. However, when they arrived they were leaving it in the parking lot unless we would pay additional charges. Although the driver agreed in writing that the additional charges would NOT be billed to us, they did bill us for over $300. Customer service was useless... Many unanswered phone calls and unreturned messages and then they sent me to collections. I expected more from UPS - they were horrific!
Company: UPS Freight
Country: USA