UPS Freight
Phantom Billing Charges - package delivery

UPS scheduled the delivery of the package on 3/21 between 12 - 5 PM. However, the delivery was never made. When contacted UPS indicated that they truck sent needed a loading dock and the package could not be lowered off the truck. Therefore, the package would be placed on a smaller truck and delivered the next day. The package was then delivered the next day. However, the package was heavily damaged and the product inside was damage (photo's can be provided as necessary).in addition weeks later after the delivery I have begun to receive bills for an 87 dollar redelivery charge; for the redelivery due to their error. When customer service was contacted I was told that I must pay this fee as it was not paid by the shipper. However when reviewing the manifest it appears the shipper paid a residence delivery charge...? Further I am the recipient of the package; at no time have I agreed to pay any fees... Any! Had fees been requested at the time of delivery I would have turned the delivery away. One hell of a business model UPS has going here. Delivery things to people they charge them for whatever they like. The original delivery date was on 3/21/11; The Driver was —; trailer 92-8392 Freight bill number: 971-080-389 Shipper: —

I want the billing error corrected; a letter of apology; and a statement explaining the error which I can use to close the issue in the future should I begin receiving un-substantiated bills in the future.in addition I am seeking $200 for the shipping damaged to the $1800 pool heater. Again, I can provide documentation and photos as necessary.

Company: UPS Freight
Country: USA

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