UPS Freight
Over $300 Billed for Suite Delivery on Free Shipping Order

A product was delivered with 'free shipping' but when it arrived we were told it would be left in the parking lot and to bring it to our suite would be additional charges. We gave two options: 1) refuse delivery 2) bill shipper for additional charges (was supposed to be free). Driver wrote they would bill shipper and proceeded to deliver the product. We then got billed for over $300 in charges to bring it to our suite. A) $300 is ridiculous to bring it to the suite b) we never should have been billed. Customer service was incredibly bad; no responses to phone calls for weeks! Also I was told several times that someone would contact be on specific days during specific windows and those people never called. This is the worst experience I have ever had with brand name customer service in my entire life. I am not paying these absurd charges. UPS has lost all of my business and it appears we will see each other in court over the $300.

Accounts: 46251730,46411352

Company: UPS Freight
Country: USA

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