United Parcel Service, Inc
Late package inquiry ended when representative hung up

I called the UPS customer service center Dec 23 to inquire why my package which was supposed to be delivered Dec 22 did not get delivered. While I was asking for additional information not available to me via online or automated tracking, the customer service rep said that they cannot help me. The package is out for delivery and hung up the phone. As a customer, I want to know why my package was not delivered on the date it was supposed to be delivered. UPS does not pay me for lost wages if I do not go to work because I have to wait for my package to be delivered on a particular day and they don't show up.

Company: United Parcel Service, Inc
Country: USA

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