Citifinancial mortgage
Incompetence

I simply refinanced with CitiMortgage from the Citimortgage mortgage. I acquired three distinct letters from CitiMortgage on a single topic (no idea why they delivered me 3 characters). The very first and next notice suggested that EZPay may move from preceding CitiMortgage Consideration. The 2nd notice suggested that it'dnot.

Site conditions clearly show EZPay may move having a refinance. Simply to make sure, I approached the phone call centre, plus they stated EZPay might move however could not verify since the new consideration was not noticeable. Named today as cost deadline was nearing and discovered nothing transferred to new account. Three calls to callcenter plus one time later solved nothing although it had been now my issue. I'm from the nation on company so it's nearly as simple as falling a sign in the email.

It's obvious that call-center employees are not educated or educated as every time they supplied various assistance with problem. One-call centre consultant supplied directions to produce a fresh, distinctive online take into account the mortgage. I adopted his directions simply to have new account get declined since it employed a typical email address being an active account (that might be my current account). My personal favorite reaction was that minute individual that was really nervous to merely mail-me an EZ Pay form to close-out the problem.

In hindsight, I ultimately determined that it must have obtained 3 units to wander me through the next actions:

1) Acknowledge Citimortgage screwed-up as well as for whatever cause, the brand new refinanced mortgage did not move EZPay from preceding mortgage because they mentioned it'd

2) Offer path it's quite simple and quick to link a brand new mortgage for your current online bill

3) Clarify that I'll need to re enter Lender info again for EZPay, but you'll have the ability to immediately create an internet cost for that first cost once this task is total.

Rather, I lost 1-hour with growing blood strain on the telephone looking to get some help just determine this out for myself. Wish this can help other people having a CitiMortgage Refinance and EZ Pay.

Company: Citifinancial mortgage
Country: USA

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