Citimortgage
Lost Mortgage Payment and Foreclosure Letters After Merger

My wife and I bought a house in the summer of 2001. We went with an FHA mortgage because we were first-time buyers. With the benefits of FHA, we are able to refinance at no charge to us, so we took advantage of that and refinanced a couple of times. The last time we refinanced, we received First National Mortgage as our provider (a great company, never had a problem). A couple of months later, we got a letter saying that First National and CitiMortgage had merged. And that is when everything went wrong.

Since the merger, CitiMortgage has lost one of our payments. We have spoken to numerous representatives, who never know anything, to try to fix the situation, and nothing happened, no returned phone calls, nothing. After months of fighting with them, I threatened to go to the Better Business Bureau, and then finally an investigator from CitiMortgage contacted me. He requested copies of the cleared check (which we had already faxed them 10 times) and promised us a full investigation of the account.

Yet I am still receiving threatening letters about foreclosure and phone calls at all hours of the day. The investigation is still underway, and I am still receiving phone calls and letters, even though they told me it would stop. To top it all off, I wanted to refinance once again, with interest rates being so low, but I cannot refinance because my account is not current. So now they are costing me money!

Company: Citimortgage
Country: USA
State: Missouri
City: St Louis
Address: P.o. Box 7900001
Phone: 8665583662

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